Privacy Policy

Last updated: July 18, 2026

1. Introduction

Welcome to Solo Yet Together.

This Privacy Policy explains how SYT Travel Group (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or book one of our trips.

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information you provide

Full name
Email address
Phone number
Country of residence
Age or date of birth (where relevant)
Information submitted through application forms
Booking information
Travel preferences
Emergency contact information (where required)
Messages you send us via email, WhatsApp, Instagram, Facebook or contact forms

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Language preferences
Pages visited
Time spent on pages
Referral source
Approximate geographic location
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Process trip applications and bookings
Organise and manage trips
Communicate before, during and after your trip
Provide customer support
Improve our website and services
Analyse website performance
Send newsletters and marketing communications (where consent has been provided)
Prevent fraud and ensure security
Comply with legal obligations

4. Legal Basis for Processing

Depending on the circumstances, we process your personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests where applicable

5. Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about:

Upcoming trips
Special offers
Travel inspiration
Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Measure website performance
Analyse visitor behaviour
Deliver relevant advertising

You can control or disable cookies through your browser settings.

7. Analytics and Advertising

We use third-party analytics and advertising services, including:

Google Analytics 4 (GA4)
Google Tag Manager
Meta Pixel

These services help us understand website traffic, improve user experience, measure marketing effectiveness and personalise advertisements.

These providers may collect information such as:

Device identifiers
Browser information
IP address
Website interactions
Conversion events

For more information, please review the privacy policies of Google and Meta.

8. Newsletter Provider

We use Klaviyo to manage our email marketing and newsletters.

When you subscribe to our mailing list, your personal information (such as your email address and name) may be processed by Klaviyo on our behalf.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

9. Sharing Your Information

We do not sell your personal information.

We may share your data only where necessary with trusted service providers, including:

Payment providers
Booking partners
Website hosting providers
Email marketing providers
Analytics providers
IT and security providers
Professional advisers where legally required

All third-party providers are expected to maintain appropriate security measures and process personal data only as instructed.

10. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where such transfers occur, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

11. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil contractual obligations
Meet legal and tax requirements
Resolve disputes
Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised.

12. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Rights

Subject to applicable law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to certain processing activities
Withdraw consent at any time
Request data portability
Lodge a complaint with your local data protection authority

14. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from individuals under the age required to participate in our trips. If we become aware that personal information has been collected from a child without appropriate legal basis, we will delete it promptly.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

17. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact information provided on our website.

Data Controller: SYT Travel Group

Email:

Website: https://soloyetogether.com